Our Delivery & Returns Policy

Order & Payment 

We love taking orders, and in return you’ll get a confirmation email from us which will be the binding agreement between you and Fonda. We’re in this together. 

We believe in keeping things private, secure and discreet. Your payment details are kept safe with encrypted tech (SSL, if you’re curious) - no-one else will be able to take a peek. Only you and our payment provider can see them. Funds are taken from your account once your order leaves our warehouse. 

Shipping 

We don’t want to keep you waiting (though a little anticipation can be fun) - which is why our third party delivery service aims to deliver your order within 3-5 business days of your purchase. 

Once your parcel is on its way, you’ll get tracking details so you can keep an eye on its journey. Like we said, a little anticipation can be fun. 

We currently deliver across the UK only, but we’re working on world domination and spreading the fonda love further - if you’re based elsewhere, sign up to our newsletter to find out when we launch in your country. 

Returns

Found a problem or not feeling it? No problem, it doesn’t need to get awkward. 

If you want to return your unused fonda products, or there’s been a mistake with your order, please contact us at admin@getfonda.com within 14 days of the item being received. 

You must return your order in its original condition, including accessories and instructions, and return it in the original packaging. If you’ve already tried it, it’s all yours (unless it’s faulty, of course). 

It’s the customer’s responsibility to send returns back. You’ll need to cover the cost of returning it, and we’ll process your refund once your parcel lands safely back with us and we’ve checked it over. 

Postage costs (both ways) aren’t refundable. We recommend sending it back by a trackable method where you’re covered for the value of the item.